Terms and conditions
1. Introduction
Welcome to Kenzo InfiniTech
These Terms of Service (“Terms”) govern your access to and use of our website, services, systems, and communication platforms. By engaging with our services, submitting your information, or entering into any agreement with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
These Terms establish a legally binding agreement between you (“Client”, “User”) and Kenzo InfiniTech (“Company”, “we”, “us”, or “our”). They define the rights, responsibilities, and expectations of both parties to ensure a transparent and professional working relationship.
If you do not agree with any part of these Terms, you should refrain from using our services.
If you do not agree with any part of these Terms, you should refrain from using our services.
2. Services Provided
Kenzo InfiniTech provides a range of digital solutions designed to help businesses grow, automate operations, and improve overall performance.
Our services include, but are not limited to:
Website design and development (conversion-focused)
CRM setup and automation systems
AI-powered communication tools (chatbots, voice AI, messaging systems)
Lead generation systems and paid advertising campaigns
Sales funnel creation and optimisation
Social media automation and content systems
Reputation management and review generation strategies
Booking and scheduling system integration
We reserve the right to:
Modify, update, or discontinue any service offering
Introduce new services or features
Adjust delivery methods to improve performance and efficiency
All services are provided based on agreed scope and may vary depending on client needs.
3. Client Responsibilities
To ensure effective service delivery, clients agree to:
Provide accurate, complete, and up-to-date information at all times
Participate actively during onboarding and implementation processes
Respond to communication requests in a timely manner
Provide required access to platforms (e.g. website, CRM, social media accounts)
Use our systems and services in a lawful and ethical manner
Not misuse, disrupt, or attempt to reverse-engineer any systems provided
Failure to meet these responsibilities may impact results and delivery timelines.
4. Payments & Subscriptions
Our services may be offered as once-off projects, monthly subscriptions, or customised packages.
Payments must be made in accordance with agreed terms
Monthly services are billed in advance unless stated otherwise
Late or missed payments may result in:
Suspension of services
Restricted access to systems
Delays in delivery
We reserve the right to:
Adjust pricing with reasonable notice
Apply fees for additional services outside agreed scope
All payments are non-refundable unless otherwise agreed in writing.
5. Results Disclaimer
Kenzo InfiniTech is committed to delivering high-quality systems designed to improve business performance, increase efficiency, and support growth.
However:
We do not guarantee specific financial results, lead volumes, or revenue outcomes
Results depend on multiple external factors including:
Market conditions
Industry competition
Client responsiveness
Budget and implementation
Our role is to provide the tools, systems, and strategies that enable improved performance, but final outcomes remain dependent on how they are utilised.
6. Intellectual Property
All systems, strategies, designs, and materials created by Kenzo InfiniTech remain the intellectual property of the Company unless otherwise agreed.
Clients are granted a limited, non-transferable right to use the delivered services for business purposes.
Clients may not:
Copy, resell, or redistribute systems without permission
Claim ownership of proprietary frameworks or automation structures
7. Limitation of Liability
To the fullest extent permitted by law, Kenzo InfiniTech shall not be held liable for:
Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Service interruptions caused by third-party platforms (e.g. Meta, Google, CRM tools)
Data loss resulting from external system failures
Our total liability, if applicable, shall be limited to the amount paid for services rendered.
8. Third-Party Services
Our services may integrate with third-party platforms such as:
CRM systems
Advertising platforms (e.g. Google Ads, Meta Ads)
Communication tools
We are not responsible for:
Changes in third-party platform policies
Downtime or technical failures of external services
Performance limitations imposed by third-party tools
Clients agree to comply with the terms of those platforms.
9. SMS Communication Terms (Required Section)
Program Name: Kenzo InfiniTech Communication Alerts
Program Description:
Users who opt in may receive messages related to appointment scheduling, reminders, follow-ups, service updates, and other business-related communications.You can cancel the SMS service at any time. Simply text "STOP" to the number provided. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up again as you did initially.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for messages sent to and from us. Message frequency may vary depending on your interaction with our services.
For questions about your text or data plan, please contact your wireless provider.
For privacy-related inquiries, please refer to our Privacy Policy: https://kenzoinfinitech.com/privacy-policy
10. Termination
We reserve the right to suspend or terminate services under the following conditions:
Violation of these Terms
Non-payment or repeated late payments
Misuse of services or systems
Conduct that may harm our business or reputation
Clients may cancel services with reasonable notice, subject to any contractual obligations or notice periods.
11. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.
12. Updates to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.
Updated versions will be posted on our website and will take effect immediately upon publication.
13. Contact Information
For any questions regarding these Terms:
📧 Email: [email protected]
📞 Phone: 062 387 6512
We create modern digital solutions powered by automation and AI. Our systems are designed to help businesses operate smarter, scale faster, and stay ahead.
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AI & Automation Systems
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Scheduling & Booking Systems
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Office Location
2nd Floor, Nelson Mandela Square, Maude Street West Tower, Sandton, 2146